Shipping & Returns
The delivery times for our products in the peninsula are 48-72 hours from the order confirmation. The delivery is made through our usual transport agency or the one you select in the sales process, if there are different options, depending on the delivery point.
Orders will be issued the same day provided they are made before 7am on the same day, otherwise they will depart the next day. Some of our carriers also pick up in the afternoon, so it will depend in part on the carrier chosen by you.
The delivery times indicated are estimated. In the case that there is any breakage of stock or punctual unavailability of an item, Oleicola San Francisco S.L. will contact you immediately to communicate the new delivery schedule or, if it is not possible to serve the product, proceed with its cancellation. In any case, a delay in delivery with respect to the periods indicated will not entitle the client to demand compensation.
As forms of payment you have payment via Paypal, via bank transfer or payment by credit card.
Satisfaction or return:
If the customer is not satisfied with the product, the maximum period to request the return is stipulated in 7 natural days from the reception of the order. In this case the shipping and collection costs will be borne by the customer. The product must be sealed if it is a food product.
Before making such return, the customer must contact our sales department within the indicated period by e-mail comercial@oleicolasanfrancisco.com, or telephone +34 953 76 34 15 where we will indicate how to proceed with the return. No return will be made that has not been previously communicated.
To be able to accept the return the product and its packaging must be in perfect condition, as well as keep all accessories and documentation of origin. The item to be returned must be properly packed for return.
IMPORTANT:Oleícola San Francisco S.L. it will not refund the amount or make any return of merchandise until the reception and status of the product, packaging and accessories of the article object of the return or change has been verified.
The price to return is the one originally included in the order and the amount will be refunded according to the payment method made by the customer.
Defective product of origin:
Once Oleícola San Francisco S.L. receive the defective product will send you another. In this case the change will always be made by the same article or reference. Only the first shipment will be billed, taking over Oleícola San Francisco S.L. of the postage corresponding to the return and new shipment. If you wish to make a change for another article, the expenses of the new shipment will not be assumed by Oleícola San Francisco S.L .
Product that, by mistake, does not respond to the order:
Oleícola San Francisco S.L. will run with the expenses of collecting the wrong product and delivery of the corresponding to the order placed.
In case it is a gift:
It can be changed if the product has not been opened and is in perfect condition. The amount of the purchase will never be refunded but the change may be made for an item of the same or higher amount. The shipping costs, and the price difference if any, will be borne by the person making the change.